What if I get stuck setting up?
A failing pre-launch check links straight to the step that fixes it, the forecast suggests fixes such as widening the radius, and a locked channel shows "Schedule a call to unlock".
- Creative ready
- 7/7 checks passed
Support
Help that's built in, and people when you need them.
The product tells you what’s missing and how to fix it. Guides anyone can read. And a team on live chat, email and booked calls.
Included with every account · No extra cost
Runs on the screens people actually watch
- ways to reach a person
- 4
- step-by-step help guides
- 40
- pre-launch checks that point to the fix
- 7
- extra for support
- $0
How it works
What support does Omnya provide advertisers?
Omnya support comes in four forms: a public Help Center with step-by-step guides for every feature, live chat, email and support tickets, and account managers who help you plan and launch. Help is also built into the product: pre-launch checks point to whatever is missing, the forecast suggests how to fix a plan that might struggle, and you can book a call with an Omnya expert. Support is included at no extra cost.
- A public Help Center with step-by-step guides, open without an account.
- Live chat, email and support tickets, booked calls with an Omnya expert, and account managers.
- Help inside the product: failing checks link to their fix, and the forecast suggests how to improve a plan.
Is there a guide for this?
The Help Center has step-by-step guides for every feature, from building a campaign to billing and reporting, and anyone can read it without an account.
- Getting Started
- Billing & Wallet
- I can't launch my campaign
Can I talk to a person?
Yes. Use live chat, email [email protected] or open a ticket, book a call with an Omnya expert, or work with an account manager.
- Live chat
- Book a call
FAQ
Support questions.
Is support available 24/7?
The Help Center is online around the clock and open without logging in. For a person, use live chat, email [email protected] or open a support ticket, or book a call with an Omnya expert at a time that works for you.
How can I contact Omnya support?
Through live chat, email at [email protected], a support ticket, or a booked call with an Omnya expert. The Help Center answers most setup questions with step-by-step guides.
Do I get a dedicated account manager?
Omnya has account managers who help advertisers plan campaigns, launch them and turn on channels for their account. Book a call to find out how that works for your business.
Can support help me set up my first campaign?
Yes. Book a call with an Omnya expert or reach us by chat or email, and the product guides you too: the pre-launch checks show what's missing and link to the step that fixes it, and the forecast tells you before you pay if a plan might struggle.
Does support cost extra?
No. The Help Center, live chat, email, tickets and calls with our team are included; you only pay for the campaigns you run, from $10/day.
More questions? Read the full FAQ
Stuck? Ask us. Then launch.
Read the guides, chat with us or book a call, and start your campaign when you’re ready. From $10 a day.